Technical trroubleshooting and Support

We've tried to make our site work with a wide range of browsers, but the way each page displays does depend on your browser, operating system and computer. Usually the variation is hardly noticeable, but sometimes things do go badly wrong. If that occurs, one thing to do is to make sure that you have the most recent version of your browser of choice, and update it if necessary. We have found Mozilla FireFox displays this site very reliably; and in fact, we think FireFox 2.0 is currently a better browser all round, and suggest you try it if you haven't already. If after reading this section you still need help of have a question, please don't hesitate to email us - support@microgiving.com

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Update your Browser

To download the latest version of browser at no cost, use the following links:

      Mozilla Firefox > http://www.mozilla.org/products/firefox/

      Internet Explorer > http://www.microsoft.com/windows/ie/default.asp

      Netscape > http://channels.netscape.com/ns/browsers/download.jsp

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Enable "Cookies"

Your problem could also be the “Cookies" and “JavaScript” settings in your Web browser. The MicroGiving Web site requires “Cookies” and “JavaScript” to be enabled to use special features like remembering your password.

Cookies are used for authenticating and maintaining specific information about users, such as site preferences. Our system needs your browser to hold special pieces of info about you - so you can navigate on the site.

You can turn the cookie option on by following those easy steps:

Mozilla Firefox (1.0 final release and earlier)
       1. Go to the Tools menu.
       2. Select Options.
       3. Select the Privacy icon in the left panel.
       4. Check the box corresponding to Allow sites to set cookies.
       5. Click OK to save changes.

Netscape 7.1/Mozilla 5.0
       1. Select Preferences from the Edit menu.
       2. Click the arrow next to Privacy & Security in the scrolling window to expand.
       3. Under Privacy & Security, select Cookies.
       4. Select Enable all cookies.
       5. Click OK.

Microsoft Internet Explorer 6.0+
       1. Select Internet Options from the Tools menu.
       2. Click the Privacy tab.
       3. Click the Default button (or manually slide the bar down to Medium) underSettings.
       4. Click OK.

Microsoft Internet Explorer 5.x
       1. Select Internet Options from the Tools menu.
       2. Click the Security tab.
       3. Click the Custom Level button.
       4. Scroll down to the Cookies section.
       5. To enable:
       6.
              * Set the option Allow cookies that are stored on your computer to Enable.
              * Set the option Allow per-session cookies to Enable.
              * Click OK.